Customer satisfaction: The Medical IT department at the University of British Columbia resolved 1,191 customer issues in March and 81% of their survey respondents were "very satisfied" with the level of customer service. MedIT @ UBC
One stop portal: Wilfred Laurier University launched their one stop portal for students looking for academic support. The new portal called MyHelpSpace gives information in areas such as time management, study skills, and statistics. It provides online workshops, tutorials, academic planners, and other tools. Students can also book appointments with support staff or connect them through online chat. Some funding for the portal came from the Student Life levy. New student life service
Dalhousie partners with Microsoft: Dalhousie University will be partnering with Microsoft to provide email, calendar services and other collaboration tools to the university through its Office 365 for Education platform. The business case for the change is explained by Dwight Fischer, Dal's CIO: “It’s about providing the latest and greatest IT tools, shared across the university. A leading university should have leading-edge communications and workplace tools, and that’s what Office 365 offers the Dal community.” Office 365 for Dal
Dedicated research IT team: The University of Saskatchewan central ICT organization has created a new Research Computing team dedicated to supporting the University's research community. The new team will assess the IT needs of researchers, assist them in using existing services, explore new tools that may be of help to them, and inform researchers of service enhancements. The team will draw on the staff and services of the entire ICT portfolio in its mission to support research success. Research computing support
Skydrive help: Trinity Western University (TWU) has published a detailed video on how to use a TWU Skydrive account: TWU Skydrive video
Improved security from the cloud: The University of Calgary will be implementing Microsoft's Forefront Online Protection for Exchange (FOPE) to filter spam and malware from incoming and outgoing email. FOPE is a cloud based service and will be implemented for all members of the university community by May 1, 2013. Cloud based security
Fun news: Algonquin College gets creative with its 404 message for pages that don't exist: 404 message
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